What to do in an emergency

An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:

• Severe leaks
• If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999^{^}
• Loss of electrical power or light
• Blockage of your only toilet
• Loss of heating or hot water
• Broken windows or doors following a break-in

Please call your local office should you have an emergency during our working hours: Monday to Friday 9am – 6pm, Saturday 9am - 4pm.

If you have an emergency out of office hours, please call one of the Contractors below stating that you are a Davis Tate tenant. If your call is not immediately answered, please leave a message with your details and they will call you back. We suggest you save these numbers to your mobile.

Gas National Emergency
0800 111 999

Electrical National Emergency
0845 770 8090

ONLY in the event that you cannot get hold an engineer, and the situation is critical, please follow the following procedure: If you have an out of hours emergency, please call Homeserve on 0800 247 999 who offer assistance 24/7 that includes the Christmas/New Year Closure. Please be aware that there is no specific cover set up for your property, so you will need to pay in advance before Homeserve will visit the property. However, they will make you aware of the costs in advance, and any repairs will be guaranteed for 12 months. You will also be able to reclaim these costs from your Landlord assuming the works are the responsibility of the landlord and are not due to any act of negligence.