Our culture

We provide better service to consumers by working together, sharing information and having the consumers’ objective above individual or company objectives, our teams include our customers.

Consumers can trust us because we are trained to a professional standard, we will give them what we believe to be the best advice, we will alert them to any potential conflicts of interest and we will be truthful.

Our best measure of success is the amount of repeat and recommended customers we have, this includes length of staff service and staff recommendation to new recruits.

We want all front line staff to be able to deal with consumers locally. We want them to know enough about their locality to help consumers make good property decisions, be involved in the local community and whenever possible live close to where they work.

We like adopting new ideas and ways of working because they improve the service we give to consumers and make us more efficient.